We heard from Kim again from Senator Wicker's office. She has again been on the phone with United. United said that they will refund $250 + $25 per ticket. They have not yet agreed to refund the $700 extra per EACH ticket they charged us. Kim is going to call again tomorrow to speak with another supervisor at United & continue to work on our behalf! I'm so grateful to have them working for us & doing all they can to get the situation resolved! I will continue to update as I know more! Please continue to pray!